Ebay Tip Number 39

39. Have a written sales, payment and delivery policy to protect yourself and avoid misunderstandings

Spell out everything you do. How much do you charge for shipping? How will you ship the item? What is your policy on insurance? Do you use escrow for expensive items? When do you post feedback? Do you hold checks until they clear?

The more information you give a buyer the better the buying and selling experience will be for both parties -but don't forget to make it sound friendly. You don't want your auctions to sound like a bunch of rules written by a junior high school principal.